That site page will help you understand the rules for using our site. After reading our rules and instructions, you will feel more confident as you will know everything you need. Here you can find topics such as:
- Know Your Client Policy
- Deposits and Withdrawals from Your Account
- Legal Use of The Website
- Collusion, Cheating, Fraud, and Criminal Activity
- Complaints and Notices
All the conditions that you see are valid on the site from 09.07.2020. accordingly, all the rules on the site before that date are no longer information on which you should rely. Please use only up-to-date information because only it can be useful to you.
Know Your Client Policy
Our site diligently ensures that only adult customers have permission on it. Age variation is much faster if you use the following tips that we offer you:
- Your documents must send each document in separate photos.
- It is advisable to send photos of your documents, but you must send them in jpeg format if you use a scan them.
- Please do not cover the passport photo page or ID card with your fingers, as they should be visible in the photo.
To prove the fact that you are of legal age, you can provide the following documents:
- National ID Card;
- Birth Certificate;
- Payment card;
- Driving license.
Ensure all relevant information is in focus and in good light.
All that information is necessary to ensure that you are the person you claim to be. Such precautions are necessary to ensure the safety of you and other customers.
Deposits and Withdrawals from Your Account
If you want to use our services, you need to deposit to your gambling account from a source that belongs to you. That will allow you to use these funds for gaming bets. If you deposit funds from the account in which you are not the owner, we have the right to invalidate that transaction. It will remain invalid until we complete all necessary checks.
To be able to withdraw deposit money, they must have at least one turnover. To request a refund or other withdrawal, don't hesitate to contact our helpdesk by email at [email protected].
Our casino reserves the right to remove, add or change the bonus that our client does not claim. However, we will not remove bonuses under other circumstances, as that is not within our rights.
We reserve the right to overlay certain restrictions on bonuses in different countries in which the client may reside. In addition to that, we also have the right to offer specific bonuses to individual players or groups of players. And we may also discontinue such individual bonus offers and change them without notifying customers with no compensation in any format.
If our casino detects bonus abuse, then such a client will have no access to any bonuses that we provide. Therefore, we strongly recommend you follow the rules and be careful to avoid unwanted difficulties.
Legal Use of The Website
We warn our customers that the use of our site may be illegal for some persons or all persons who reside in a particular country. We do not intend to use our site in countries without permission for that. These countries are the United States of America and some countries, a list of which you can find on our website. Our site can open in your country and in the official language of that country. However, that is not a guarantee of the legal use of our site in your country. The availability of our website does not constitute an invitation to place bets or deposit money in any jurisdiction where such actions are not legal.
If we become aware that you are using our site from a country where its use is illegal, we will have the right to close your account immediately. In that case, we will refund you all the money left in your account as soon as possible.
Collusion, Cheating, Fraud, and Criminal Activity
Like any other site, our site does not support illegal activities or violate the rules. To avoid unknowingly breaking the rules or the law, we ask that you read our rules carefully.
The following practices are illegal on our site:
- Bonus abuse;
- Unfair use of external factors, better known as fraud;
- Opening duplicate accounts;
- Taking an unfair advantage while using our services.
Please take safety rules seriously. Suppose we detect illegal activities on our site. In that case, we reserve the right to inform other operators of gambling or online games, credit card companies, banks, online service providers, electronic payment providers, or other financial institutions.
Complaints and Notices
Our customers have every right to express their dissatisfaction if they are not satisfied with something on our website. If you wish to file a complaint, you should contact us at [email protected]. Our support team will receive your complaint, and we will proceed to resolve it as soon as possible.
If you have not received the necessary response to your complaint or the problem is still not resolved, you can write a complaint to the licensing and supervisory organization. We will take into account your complaint and take up the solution to your problem.